Comments on: Embarq – Another Day, More Poor Service From Embarq http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/ affiliate program, top affiliate program, best affiliate program, affiliate marketing tips and advice, seo tips Fri, 07 May 2010 15:57:11 -0700 hourly 1 http://wordpress.org/?v=3.0 By: L. Martin http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-87024 L. Martin Thu, 05 Mar 2009 03:54:44 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-87024 The problem started when Sprint took over and cut the technicians by 65%. Embarq inherited a nightmare with one technician working 5000 square miles and 16000 customers. Embarq has rehired some of these positions and is slowly recovering.Bottom line, when a company like Sprint or Verizon makes great commercials (big bucks), the service suffers because they are pushing sales, sales, sales and don't budget nor care about your service. Embarq is at least putting most of their money towards hiring people and getting DSL new equipment and services in areas that barely have road access. The problem started when Sprint took over and cut the technicians by 65%. Embarq inherited a nightmare with one technician working 5000 square miles and 16000 customers. Embarq has rehired some of these positions and is slowly recovering.Bottom line, when a company like Sprint or Verizon makes great commercials (big bucks), the service suffers because they are pushing sales, sales, sales and don’t budget nor care about your service. Embarq is at least putting most of their money towards hiring people and getting DSL new equipment and services in areas that barely have road access.

]]> By: animalalderman http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-76167 animalalderman Mon, 09 Feb 2009 22:30:17 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-76167 just bear in mind that there are others out there that are still waiting on hold for our service reps that are clue less and we hang up on you poor guys after you wait 35 minutes because you get mad because we cant even tell your a business account. yes we are that clueless that when you call the business account service line that the residential guys pick it up and we cant see the account just bear in mind that there are others out there that are still waiting on hold for our service reps that are clue less and we hang up on you poor guys after you wait 35 minutes because you get mad because we cant even tell your a business account. yes we are that clueless that when you call the business account service line that the residential guys pick it up and we cant see the account

]]> By: krbradsher http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-66454 krbradsher Tue, 13 Jan 2009 15:11:02 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-66454 do not transfer to embarq. this is the worst service. someone can out and left a door knocker, and the phone line has never worked since they came out. save yourself some time. do not transfer to embarq. this is the worst service. someone can out and left a door knocker, and the phone line has never worked since they came out. save yourself some time.

]]> By: Jim http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-42707 Jim Wed, 30 Jul 2008 00:32:53 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-42707 After 3 days of no email with Embarq, I switched to gmail. I rely on email for my work. Sick and tired of crapy service. If they can't fix their problems, they should get out of the business. After 3 days of no email with Embarq, I switched to gmail. I rely on email for my work. Sick and tired of crapy service. If they can’t fix their problems, they should get out of the business.

]]> By: Fort Myers http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-42515 Fort Myers Sun, 27 Jul 2008 20:48:33 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-42515 I'm currently getting the same BS from them on my DSL in the Ft Myers Florida area. Up until now has been ok. Friday morning no internet light on the 660 modem. Two techs later and several resets and power restarts later I'm told it's likely a card along the line and it will be 24-48 hours, that was well over 48 hours ago. I contact another tech who says my line shows no problem and my DSL is working. NO it's NOT working. I suspect they don't work weekends perhaps and it's called CYA. One man in my town was thrown in jail for allegedly threatening to blow up the local Embarq station, maybe he is a saint! HA! I’m currently getting the same BS from them on my DSL in the Ft Myers Florida area. Up until now has been ok. Friday morning no internet light on the 660 modem. Two techs later and several resets and power restarts later I’m told it’s likely a card along the line and it will be 24-48 hours, that was well over 48 hours ago. I contact another tech who says my line shows no problem and my DSL is working. NO it’s NOT working. I suspect they don’t work weekends perhaps and it’s called CYA. One man in my town was thrown in jail for allegedly threatening to blow up the local Embarq station, maybe he is a saint! HA!

]]> By: Laura Bolender http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-41049 Laura Bolender Tue, 08 Jul 2008 15:31:26 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-41049 Where I live, Sprint ran all fiber optic lines, and my previous local phone provider cannot provide service due to a lack of copper. Embarq (Sprint) has themselves a monopoly going, and I have contacted PUCO and now my state Governor for assistance. I want a choice in phone service to deal with a local company, and not a bunch of morons in North Carolina or in Kansas. They are not in my state and they do not care. They have a massive lack of customer service training and they provide services at a much higher rate than my local Cincinnati Bell. HELP!!!!!! Where I live, Sprint ran all fiber optic lines, and my previous local phone provider cannot provide service due to a lack of copper. Embarq (Sprint) has themselves a monopoly going, and I have contacted PUCO and now my state Governor for assistance. I want a choice in phone service to deal with a local company, and not a bunch of morons in North Carolina or in Kansas. They are not in my state and they do not care. They have a massive lack of customer service training and they provide services at a much higher rate than my local Cincinnati Bell.
HELP!!!!!!

]]> By: Don Kirkendall http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-38454 Don Kirkendall Wed, 28 May 2008 17:18:21 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-38454 I agree with Brandy. We have the Federal Communications Commission to oversee these morons. However the FCC doesn't care. Oh excuse me, I forgot they received a J.D. Power and Associates Award for having the best service. Blah, blah blah, blah blah blah blah. My gripe. I signed up for a 2 year contract for their DSL and was very pleased with the service. After about 6 months of service we requested the service to be put on vacation for several months until we got back home. The service rep claimed there was no problem and that was that....until I came home. I called several days before I returned home to give them a couple of extra days to 'turn it back on'. Long story made short after numerous conversations with too many service reps to remember I find that they actually canceled my service. Topping this bit of information was the fact that there are no available lines, boxes, ports etc.. I receive a different name for their incompetency every time I call. Now I have no service and they won't even offer any for at least 3 months. There are 6 others waiting for service on our road. If the service is that popular why wouldn't they preplan their growth to compensate for new customers? Embarq sucks and if I had another alternative I would tell Embarq to stick their award winning company and service where the Sun don't shine. I agree with Brandy. We have the Federal Communications Commission to oversee these morons. However the FCC doesn’t care. Oh excuse me, I forgot they received a J.D. Power and Associates Award for having the best service. Blah, blah blah, blah blah blah blah. My gripe. I signed up for a 2 year contract for their DSL and was very pleased with the service. After about 6 months of service we requested the service to be put on vacation for several months until we got back home. The service rep claimed there was no problem and that was that….until I came home. I called several days before I returned home to give them a couple of extra days to ‘turn it back on’. Long story made short after numerous conversations with too many service reps to remember I find that they actually canceled my service. Topping this bit of information was the fact that there are no available lines, boxes, ports etc.. I receive a different name for their incompetency every time I call. Now I have no service and they won’t even offer any for at least 3 months. There are 6 others waiting for service on our road. If the service is that popular why wouldn’t they preplan their growth to compensate for new customers? Embarq sucks and if I had another alternative I would tell Embarq to stick their award winning company and service where the Sun don’t shine.

]]> By: Brandy http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-19803 Brandy Wed, 30 Jan 2008 18:43:42 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-19803 I awoke this morning to my home phone being dead. I then went onto Embarq's website to chat live with someone. They tell me that they don't have access to repairs, but here's the repair website. I go to the website and put in a repair order. I then receive a email back telling me they will have it repaired by 7pm the tomorrow?? My phone has been off since, well I used it last night so best guess this morning. I have 2 small kids, no vehicle, hubby takes it to work and no phone. So in an emergency I'm screwed! Embarq is a load of horse crap! Get it together!! Some moron must have disconnected me from the main box. I will make them not charge me for today nor tomorrow since I have no service. The government needs to stop these companies from taking over the market and forcing you to use them. Where I live they are the only choice, unfortunately! I awoke this morning to my home phone being dead. I then went onto Embarq’s website to chat live with someone. They tell me that they don’t have access to repairs, but here’s the repair website. I go to the website and put in a repair order. I then receive a email back telling me they will have it repaired by 7pm the tomorrow?? My phone has been off since, well I used it last night so best guess this morning. I have 2 small kids, no vehicle, hubby takes it to work and no phone. So in an emergency I’m screwed! Embarq is a load of horse crap! Get it together!! Some moron must have disconnected me from the main box. I will make them not charge me for today nor tomorrow since I have no service. The government needs to stop these companies from taking over the market and forcing you to use them. Where I live they are the only choice, unfortunately!

]]> By: nikkie http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-12834 nikkie Tue, 11 Dec 2007 02:06:36 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-12834 Oh my my my, what they should be telling you is that it takes 24-48 hrs ESTIMATED time. And the reason we cant say where why or how at that moment is because it is escalated up to our engineers who then disptach and then run test. WE at the tech support level dont deal with that once we report or disconver or are relayed info it is out of our hands and we are just as clueless as you Oh my my my, what they should be telling you is that it takes 24-48 hrs ESTIMATED time. And the reason we cant say where why or how at that moment is because it is escalated up to our engineers who then disptach and then run test. WE at the tech support level dont deal with that once we report or disconver or are relayed info it is out of our hands and we are just as clueless as you

]]> By: CompareWebHost http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-10454 CompareWebHost Sun, 11 Nov 2007 19:44:49 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-10454 I finally ended my contract with Sprint (embarq) after one too many poor customer service jobs! Bruce I finally ended my contract with Sprint (embarq) after one too many poor customer service jobs!

Bruce

]]> By: Jennifer http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/comment-page-1/#comment-8526 Jennifer Wed, 10 Oct 2007 17:19:10 +0000 http://www.affiliatewatcher.com/embarq-another-day-more-poor-service-from-embarq/#comment-8526 Comcast rocks...the pants off Embarq, Sprint, whatever you want to call them. Anyways, Embarq is so bad in my area that I turned off my home phone even, loosing a number I had for years. I ultimately turned my home phone into a Vonage line though, which I love. Comcast rocks…the pants off Embarq, Sprint, whatever you want to call them.

Anyways, Embarq is so bad in my area that I turned off my home phone even, loosing a number I had for years.

I ultimately turned my home phone into a Vonage line though, which I love.

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